Repair
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The Odoo Repair application allows you to manage a complete sales process, but also to simply repair the products you have manufactured, if they have a defect.
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When a customer sends you a repair product, you create a new repair order.
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Fill it with all the information you need, such as the product, the customer, whether it should be charged after or before the repair, the parts you need, etc.
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Once everything is complete, you can then send the repair quote to your customer.
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If approved, you can confirm the repair.
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You will then be able to start and finish the repair when it is completed.
Repair Quotation
* Generate a single repair request upon referral and record it as a backend repair request.
*Your client can submit repair request from your website and also attach documents.
* The client can check the status of all the requests for repair requests submitted by him on my Account page.
Filters - repair
* Time-lapse filters can be defined based on the warranty expiration for example.
* Diagnose the repair requests and create the offer and send it to the customer..
* Create a work order / work order and distributed to the manager or technician.
* Configure repair teams, services, types of services.
Reporting
* Manage your repair requests by assigning multiple repair request teams.
* Reports -> PDF repair request, repair tables and repair analysis available.
Comenzi de reparații - vizualizare arbore
* Tehnicianul poate comunica cu clientul folosind chat-ul și completează foaia de timp.
* Managerul Cererilor de reparații poate închide cererea și trimite factura către client (Facturarea din ofertă creată din Diagnosys).
* Clientul poate oferi feedback și evaluare a Cererii de reparații.
