The Odoo Repair application allows you to manage a complete sales process, but also to simply repair the products you have manufactured, if they have a defect.
When a customer sends you a repair product, you create a new repair order.
Fill it with all the information you need, such as the product, the customer, whether it should be charged after or before the repair, the parts you need, etc.
Once everything is complete, you can then send the repair quote to your customer.
If approved, you can confirm the repair.
You will then be able to start and finish the repair when it is completed.
* Generate a single repair request upon referral and record it as a backend repair request.
*Your client can submit repair request from your website and also attach documents.
* The client can check the status of all the requests for repair requests submitted by him on my Account page.
Filters - repair
* Time-lapse filters can be defined based on the warranty expiration for example.
* Diagnose the repair requests and create the offer and send it to the customer..
* Create a work order / work order and distributed to the manager or technician.
* Configure repair teams, services, types of services.
* Manage your repair requests by assigning multiple repair request teams.
* Reports -> PDF repair request, repair tables and repair analysis available.
Comenzi de reparații - vizualizare arbore
* Tehnicianul poate comunica cu clientul folosind chat-ul și completează foaia de timp.
* Managerul Cererilor de reparații poate închide cererea și trimite factura către client (Facturarea din ofertă creată din Diagnosys).
* Clientul poate oferi feedback și evaluare a Cererii de reparații.